 This describes how to create a support task on Intserv and how to select the right option in the Department and ERP Area fields.  Log in to https //enapps.

Create a Support Ticket

 \# Written by Training Admin | Last published at January 02, 2024 \# Prepaid support hours are available to buy in advance, these are particularly useful if you are on our Pay as You Go (PAYG) Support package.  Prepaid hours are able to be used against Developments as well as Consultancy/Training and User Error.

Support >> Prepaid hours

 \# Written by Training Admin | Last published at April 11, 2024 \# Billing based on time and materials is a common pricing model in the software development industry.  This model has its benefits for both software suppliers and clients.

Support >> Time and Materials (T&M) billing

 \# Written by Marina Bolocan | Last published at June 18, 2024 \# # Zoom meeting recordings are valuable tools for sharing content, recalling information, and enhancing past learnings.  Now, with the addition of AI Summary and Transcript features, they offer even more benefits by automatically transcribing meetings, capturing speaker contributions, and providing concise summaries with key discussion points and action items.

Zoom Recordings

 \# Written by Training Admin | Last published at January 10, 2024 \# https //static. helpjuice.

Support >> Process of a task

 Written by Yaroslav Yakymiv | Last published at September 25, 2025 The System Upgrade Scheduling feature allows you to plan and manage system upgrades for your ERP environment.  This functionality enables administrators to schedule upgrades at convenient times, track associated tasks, and manage upgrade blocks to prevent conflicts.

System Upgrade Scheduling Guide

 \# Written by Eugene Gursky | Last published at December 04, 2025 \# # The AI Support Task functionality enables users to submit support requests with the assistance of AI technology to help clarify support requirements, automatically categorise tasks, and assign appropriate priority levels and responsible team members.  The AI assistant interacts with users through a conversational interface, asking clarifying questions when needed to ensure all necessary information is captured before creating a support task.

AI Support Task user guide

Landing Page

Support System (Intserv)

Intserv

Docs

Public Docs

Understanding Production (PRD) and Development (DEV) System URLs

Two-Factor Authentication (2FA)

System Access

Main Menu Guide

Operations Menu Guide

Data Record Navigation

Advanced Search Functionality (incl. video tutorial)

UI features (updated regularly)

General System Introduction - video tutorial

System Navigation

Excel printed reports and 404 errors in Edge browser

Alternative PDF printing reports in the system.

Troubleshooting

 Filters and Group By

Share Your Filter

Filters & Group by

Reporting Module (Excel Pivot View)

Preview Button on List Views

Dashboards

Analysis Reports

System Features

System UI

Accounting

Sales

Purchasing

Warehouse

Manufacturing

Project

Ecommerce

User guiding sequence

User Creation & Deletion, User Passwords (incl. video tutorial on changing passwords)

Dynamic cron builder

Settings

Audit Rules

Custom selection options

 Custom colour filter

Setting Up Date Format for Callouts

 Callouts & Shortcuts

Dynamic Callouts

Share Your Callout / Create a Similar Callout for Someone Else

Callouts Email Subscription

 Callouts & Shortcuts (incl. video tutorial)

How to access all callouts within a company

Callouts & Shortcuts

Data Imports

Import Scheduler

Import Error Messages

Product Data Import

CRM Data import

Data Import/Export

Integration with Microsoft Office 365

Mail Synchronisation

Reconnecting Tokens After Office 365 Password Reset

Calendar Sync

Microsoft Office 365 Integration

Working with Attachments

Attachments

Onedrive

Features

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